Headlines 14 July 2023

PUCO adopts additional utility disconnection protections

By
Public Utilities Commission of Ohio, Press Release

The Public Utilities Commission of Ohio (PUCO) Wednesday ordered Ohio’s investor-owned electric and natural gas utilities to suspend disconnections of customers for nonpayment if the customer has a pending application for various energy assistance programs.  

Specifically, utilities will be prohibited from disconnecting for nonpayment for 30 days after a customer has applied for Winter and Summer Crisis programs, Home Energy Assistance Programs (HEAP) or the Percentage of Income Payment Plan (PIPP). This is an addition to the existing consumer protections surrounding utility disconnections for nonpayment.

“Today’s order will help to ensure that Ohio’s most vulnerable are not disconnected from vital utility services while they seek assistance,” stated PUCO Chair Jenifer French.

Apply for Ohio energy assistance programs at https://development.ohio.gov/individual/energy-assistance/apply-now-ene….

The Commission is expected to issue its annual “special reconnect order” later this summer. The special reconnect order addresses additional disconnection protection during the heating season.

A copy of the finding and order is available online at PUCO.Ohio.gov by clicking on the link to “Docketing Information System” and searching for case 22-668-GE-UNC.

 

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